PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
Last updated: 17 January 2026
IMPORTANT NOTICE
- Please read these Terms of Use carefully. Your use of this website and any services offered on this website will be subject to the then-current version of these Terms of Use available on this website at the time of your use. If you do not accept these Terms of Use, you may not use our website or services.
- These Terms of Use contain provisions that limit our liability. These provisions are set out in CAPITAL LETTERS. You should pay careful attention to them because they limit your ability to recover losses that you may incur in connection with your use of our website or services.
- If you are under the age of 18, you must obtain your parent’s or legal guardian’s permission before using our website or placing an order.
- We may update these Terms of Use from time to time. Changes take effect when published on our website. You should review these Terms of Use before placing an order.
- For ease of reference, clauses in these Terms of Use have been numbered sequentially.
PART A: GENERAL INFORMATION AND TERMS
1. COMPANY INFORMATION
1.1. For your convenience, we provide the following information:
1.1.1. “We”, “us” and “our” refers to PEFFEK (PTY) LTD, trading as Peffek Fried Chicken.
1.1.2. We are a private company incorporated in accordance with the laws of the Republic of South Africa.
1.1.3. Company registration number: 2018/421670/07
1.1.4. Website: www.peffek.co.za
Support email: support@peffek.co.za
Phone / WhatsApp: 078 428 4716
1.1.5. Our physical address is available on request. Please email support@peffek.co.za for address details where needed for legal service.
2. DEFINITIONS
2.1. In these Terms of Use:
2.1.1. “Products” means the goods sold by us via our website, including fried chicken, chips, buns, condiments, and soft drinks.
2.1.2. “Website” means www.peffek.co.za and the related online ordering system.
2.1.3. “You” means any person who visits our website or places an order through our website.
2.1.4. Hyperlinks that are not operational do not detract from the validity or interpretation of these Terms of Use.
3. CONDITIONS OF USE
3.1. You are responsible for any costs related to your use of the website, including internet data charges.
3.2. You may not use this website for unlawful purposes, to infringe our rights, or in a way that restricts or inhibits other users. You may not copy or use any of our content for business purposes without written permission.
3.3. Where our website allows reviews, comments, or submissions, content submitted by users does not represent our views and is not professional advice.
3.4. We may link to third-party websites. We do not control or endorse their content and are not responsible for them.
3.5. Our trademarks, branding, website design, copy, and content are owned by us or our licensors. Any user content you submit grants us permission to use it for legitimate business purposes, including marketing.
3.6. You use this website at your own risk. You must take reasonable steps to protect your devices against malicious code.
3.7. ACCESS TO OUR WEBSITE IS PROVIDED ON AN “AS IS” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM YOUR USE OF THE WEBSITE OR RELIANCE ON INFORMATION ON THE WEBSITE, EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.
3.8. We may update, suspend, or discontinue parts of the website at any time without notice.
3.9. We are committed to privacy and will process your personal information in accordance with our Privacy Policy.
3.10. These Terms of Use are governed by the laws of the Republic of South Africa and disputes will be subject to the jurisdiction of the courts in Gauteng, including Johannesburg.
4. ONLINE ORDERING TERMS (IMPORTANT)
4.1. Online-only service: We operate as an online fast food restaurant only. We do not operate physical walk-in stores.
4.2. Order placement: Orders can be placed only through our website.
4.3. Order confirmation and payment: Your order is created when you place it. However, your order is only processed for preparation and delivery once payment has been successfully received via YOCO. If payment fails or remains incomplete, we may cancel the order.
4.4. Stock availability: Items may be out of stock. If this happens, we will contact you to confirm a substitution, or refund the unavailable item.
4.5. Special requests: You may add special delivery or preparation notes during checkout. We will try to accommodate them, but we cannot guarantee all requests will be possible.
4.6. Allergies: Our food may contain or come into contact with allergens such as gluten, eggs, dairy, soy, and spices. If you have severe allergies, you order at your own risk.
5. DELIVERY TERMS (BENONI ONLY)
5.1. Delivery area: We deliver only in the following areas:
- Crystal Park
- Rynfield
- Rynpark
- Cloverdene
5.2. Delivery fees:
- Flat delivery fee: R25
- Free delivery for orders above R150
5.3. Delivery times: Estimated delivery time is 30 to 60 minutes. This is an estimate and not a guaranteed time.
5.4. Operating hours: We deliver Tuesday to Saturday, 11:00 to 20:00.
5.5. Unreachable customers: If we arrive at your address and cannot reach you, we will wait 5 minutes. After that, we may leave the order at the door or tied securely to the gate and mark the order as delivered.
5.6. Delivery proof: We may take a photo at the delivery location as proof of delivery.
6. ACCEPTABLE CONDUCT (NO ABUSE POLICY)
6.1. We do not tolerate abusive, threatening, harassing, discriminatory, or aggressive behaviour towards our team members or delivery staff.
6.2. We may refuse service, cancel orders, or block customers who behave in this manner.
7. ENTIRE AGREEMENT
7.1. These Terms of Use, together with our Privacy Policy, Delivery Policy, Refund Policy and any checkout terms, form the full agreement between you and us.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
Last updated: 17 January 2026
1. Introduction
We respect your privacy and are committed to protecting your personal information under the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
2. Who we are
Registered company name: PEFFEK (PTY) LTD
Trading name: Peffek Fried Chicken
Company registration number: 2018/421670/07
Website: www.peffek.co.za
Support email: support@peffek.co.za
Phone / WhatsApp: 078 428 4716
Our physical address is available on request by emailing support@peffek.co.za.
3. Personal information we collect
3.1 Information you provide
When placing an order, we may collect:
- Full name and surname
- Email address
- Phone number
- Billing address
- Delivery address
- Order notes (such as delivery instructions)
3.2 Information collected automatically
We may track:
- Products you viewed
- Your approximate location, IP address, device and browser type
- Your activity on the site (for performance and analytics)
- Cookies needed to support checkout and shopping cart functions
3.3 Payment information (YOCO)
Payments are processed through YOCO. We do not store your full card details on our website.
4. Why we process your personal information
We use your information to:
- process orders and deliver your food
- contact you about your order
- handle refunds, complaints, and support queries
- prevent fraud and secure transactions
- keep records for tax/accounting purposes
- improve our website and customer experience
5. WhatsApp communication
We may contact you via WhatsApp for order support.
We will only send promotional WhatsApp messages if you consent by:
- ticking a marketing checkbox at checkout, or
- replying “YES” to WhatsApp marketing consent.
You may opt out any time by replying “STOP” or messaging us directly.
6. Cookies
Cookies help our website function properly, including:
- saving cart items
- remembering site preferences
- enabling the checkout process
You can disable cookies in your browser settings, but checkout may not work properly.
7. Google Analytics
We use Google Analytics to understand website traffic and improve the customer experience. Analytics may collect limited technical information (such as your browser type and pages visited).
8. Who has access to your information
Access is limited to authorised persons only:
- the business owner
- one staff member assisting with fulfilment and support
9. Sharing your information
We may share information with third parties only when necessary:
- YOCO, for payment processing
- service providers that support WordPress/WooCommerce website functionality (for example hosting and essential plugins)
We do not sell your personal information.
10. How long we keep your information
We store order records for 5 years for legal, tax, and accounting purposes.
11. Security
We take reasonable steps to protect your information. However, no online system can be guaranteed to be fully secure.
12. Your rights
You may request:
- access to your personal information
- correction of inaccurate information
- deletion where permitted by law
- withdrawal of marketing consent
Email support@peffek.co.za for requests.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
We use cookies to ensure our online store works properly and to improve your experience.
Cookies may be used to:
- keep items in your shopping cart
- remember preferences during browsing
- help understand which pages customers visit most
You can disable cookies in your browser settings, but this may affect cart and checkout functionality.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. Delivery areas
We deliver only to:
- Crystal Park
- Rynfield
- Rynpark
- Cloverdene
Orders outside these areas may be rejected or cancelled.
2. Delivery fees
- Flat fee: R25
- Free delivery for orders above R150
3. Delivery times
Estimated delivery time is 30 to 60 minutes. This may change due to traffic, order volume, weather, or load shedding.
4. Delivery hours
Tuesday to Saturday, 11:00 to 20:00.
5. Customer responsibilities
You must provide accurate:
- address
- directions
- contact number
- complex name and access details (if applicable)
6. Unreachable customer policy
If we arrive and cannot reach you, we will wait 5 minutes. After that, we may leave the order at the door or tied securely to the gate and mark it as delivered.
7. Proof of delivery
We may take a photo at the gate or door to confirm delivery.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. No “change of mind” refunds
Because we sell prepared food, we do not accept returns or refunds if you simply change your mind or ordered incorrectly.
2. When you qualify for a refund
You may qualify for a refund (full or partial) if:
- you received the wrong items
- items are missing
- the order is clearly damaged due to delivery handling
- we did not deliver after successful payment
3. Reporting time limit
You must report any issues within 30 minutes of delivery.
4. Evidence required
Photo evidence is required for all refund claims.
5. Preferred resolution method
Our preferred resolution is to refund the missing item.
6. Delivery fee refunds
If the issue was our fault, we will refund the delivery fee for orders below R500.
7. Refund processing time
Refunds will be processed back to the original payment method. Timing depends on YOCO and your bank.
8. Fraud prevention
We may refuse refunds if we reasonably believe a refund request is dishonest.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. Payments
We accept payments online through YOCO only.
2. Payment confirmation
Orders are only prepared and delivered once payment is successfully received. If payment fails or does not complete, we may cancel the order.
3. Chargebacks
We reserve the right to block customers who abuse chargebacks or attempt to commit fraud.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. General
All information on this website is provided for general ordering and customer support purposes. We try to keep content accurate, but we do not guarantee it will always be complete or up to date.
2. Menu presentation
Photos are for illustration purposes. Actual items may differ slightly due to preparation and availability.
3. Allergens
Our kitchen may contain allergens such as gluten, eggs, dairy, soy, and spices. We cannot guarantee allergen-free products.
4. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEFFEK (PTY) LTD WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSS ARISING FROM THE USE OF THIS WEBSITE OR OUR SERVICES, EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
Our food may contain or come into contact with allergens including gluten (wheat), eggs, dairy, soy, and spices. Cross-contamination may occur due to shared cooking equipment.
If you have severe allergies or dietary restrictions, please contact us before ordering. Ordering is at your own risk.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. Promotions
We may offer promotions, discount codes, or coupons from time to time.
2. Rules
- Promotions may be limited to specific dates and times
- Promotions are subject to availability
- Promotions are not redeemable for cash
- One customer may be limited to one promotion use (where applicable)
- We may cancel orders where fraud or abuse is suspected
- Promotions may be withdrawn or updated at any time
3. Delivery area limits
Promotions apply only within our delivery areas in Benoni unless stated otherwise.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. Contact details
Email: support@peffek.co.za
Phone/WhatsApp: 078 428 4716
2. What to include in your complaint
Please include:
- your full name
- your order number
- your delivery address
- your contact number
- what went wrong
- clear photos (mandatory)
- what solution you want (refund, correction, etc.)
3. Resolution approach
Customers must contact us first before taking further steps. We aim to respond within a reasonable time and resolve matters fairly.
PEFFEK (PTY) LTD (t/a Peffek Fried Chicken)
Effective date: 17 January 2026
1. Contact details
Email: support@peffek.co.za
Phone/WhatsApp: 078 428 4716
2. What to include in your complaint
Please include:
- your full name
- your order number
- your delivery address
- your contact number
- what went wrong
- clear photos (mandatory)
- what solution you want (refund, correction, etc.)
3. Resolution approach
Customers must contact us first before taking further steps. We aim to respond within a reasonable time and resolve matters fairly.